Managing Difficult Conversations

22 Oct Managing Difficult Conversations



We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.

This course will give you the tools to manage difficult conversations and get the best results possible out of them.

This will help you learn how to:

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation

 

Take this Course

Course Content

1. YOU enroll and complete an online course

2. WE help someone get access to learning

3. TOGETHER, we provide new skills to the world

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
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