Learn Japanese Online (Hospitality) – Level 1

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests

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SKU: japanese-hospitality-microlearning Categories: , Tags: , , , ,
Description

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests

“To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.

Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.

Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!

Course Content

LessonsStatus
1

Introduction

2

Greetings of the Day

3

How are you?

4

More Greetings

5

May I…?

6

My name is…

7

Please and thank you

8

I don’t understand

9

Yes / No

10

Countries

11

Countries Part 2

12

Countries Part 3

13

Numbers 0-10

14

Numbers 11-20

15

Where are you from?

16

The Hotel Part 1 Check-In

17

The Hotel Part 2 Rooms

18

The Hotel Part 3 Questions

19

The Hotel Part 4 More Questions

20

The Hotel Part 5 Checkout

21

The Hotel Part 6 Checkout

22

What is the telephone number?

23

Give your contact details

24

Where do you live?

25

Colours

26

Drinks

27

What would you like to drink?

28

What do you do?

29

Time Part 1 O’clock

30

Time Part 2 Quarter past/to and half past

31

Time Part 3 Past and to

32

What time is it?

33

What time + verb?

34

Where is…?

35

Directions

36

Yes/No Questions with do

37

Taxi, please

38

At the beach

39

Recommendations

40

On holiday

41

Business Travel

42

What’s the matter?

43

Where can I…?

44

Hiring a car

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Course features:

44 Lessons

Full lifetime access

Available on Web

Certificate of completion

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