Learn Japanese Online (Retail) – Level 1

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests

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SKU: japanese-retail-microlearning Categories: , Tags: , , , ,
Description

Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests

To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.

Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.

Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!

Course Content

LessonsStatus
1

You may not realize that you already know a little Japanese

2

Greetings of the Day

3

How are you?

4

More Greetings

5

Contact details

6

Please and thank you

7

I don’t understand

8

Yes / No

9

Clothes Part 1

10

Clothes Part 2 Accessories

11

Shopping for Clothes Part 3

12

Sales Part 1

13

Sales Part 2

14

Adjectives Part 1

15

Adjectives Part 2

16

In the shop

17

Where is/are the…?

18

Shopping for products Part 1

19

Shopping for products Part 2

20

Shopping for products Part 3

21

How much is this?

22

Payment

23

Customer Service

24

Shopping for Food Part 1

25

Shopping for Food Part 2

26

Shopping for Food Part 3

27

Useful Places

28

Countries

29

Countries Part 2

30

Countries Part 3

31

Numbers 0-10

32

Numbers 11-20

33

Where are you from?

34

What is the telephone number?

35

Give your contact details

36

Where do you live?

37

Colours

38

What would you like to drink?

39

Time Part 1 O’clock

40

Time Part 2 Quarter past/to and half past

41

Time Part 3 Past and to

42

What time is it?

43

Where is…?

44

Directions

45

Stationary

46

Taxi, please

47

Marketing

48

Recommendations

49

Small Talk

50

Business Small Talk

51

What’s the matter?

52

Where can I…?

53

Days of the week

$29.99 $9.99

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Course features:

53 Lessons

Full lifetime access

Available on Web

Certificate of completion

(5 ratings)

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