Conflict Resolution – Getting Along In The Workplace

Get the tools to help you resolve conflict successfully and produce a win-win outcome

$59.98

Description

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Unlock the tools that will help you resolve conflict successfully and produce a win-win outcome.

This will help you learn:

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.

Course Content

LessonsStatus
1

Module One: Getting Started

2

Module Two: An Introduction to Conflict Resolution

3

Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument

4

Module Four: Creating an Effective Atmosphere

5

Module Five: Creating a Mutual Understanding

6

Module Six: Focusing on Individual and Shared Needs

7

Module Seven: Getting to the Root Cause

8

Module Eight: Generating Options

9

Module Nine: Building a Solution

10

Module Ten: The Short Version of the Process

11

Module Eleven: Additional Tools

12

Module Twelve: Wrapping Up

1. YOU enroll and complete an online course

2. WE help someone get access to learning

3. TOGETHER, we provide new skills to the world

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
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