Welcome to Velsoft’s courseware for Business Contact Manager for Outlook 2010, Microsoft’s powerful contact and customer information management software. This new version of Business Contact Manager incorporates a new user experience that offers visualization of your business data, enhances the effectiveness of your sales management process, and includes a more expanded set of customization features. This comprehensive one-level course covers BCM from top to bottom. Highlights of the course include information on downloading, installing, and configuring Business Contact Manager; using the new dashboards; creating and managing all object types (accounts, business contacts, etc.); using business and communication history features; marketing with BCM; managing the sales pipeline; customizing lists and forms; managing databases; and creating, viewing, and customizing reports.