Learn Chinese Mandarin and develop “Guanxi”, ensuring you are first choice for Chinese hotel guests.

Trust in China is predominantly built on personal relationships – “Guanxi”. Instead of trusting online hotel reviews written by strangers, IHG Research indicated that 52% said they rely on the Word of Mouth of family and friends.Unsatisfying service for one customer can lead to losing potential business.  While 37.41% prefer travelling in groups of 2-5, large family trips are very common, with family bookings looking for up to 20 hotel rooms for up to 2 weeks.

54% of Chinese travellers in the survey stated that lack of Mandarin-speaking staff and information in Mandarin was the top-marked area for improvement.

Learn Chinese Mandarin and develop “Guanxi”, ensuring you are first choice for Chinese hotel guests.

With our Chinese Hospitality Microlearning Course, you can:

• Greet and welcome your hotel guests in Chinese
• Introduce yourself and others
• Use simple phrases for check in and check out
• Ask for phone number and contact details
• Talk about countries and where guests are from
• Understand simple requests e.g. taxi, please
• Use numbers 1-20 and colors
• Talk about directions and locations
• Talk about hiring a car
• Simple recommendations
• Tell the time