Course Questions
Do you offer a Free Trial?
We do not offer a free trial. However, we do offer a 14-day money back guarantee. You do not need a reason but we appreciate your feedback.
Please send a cancellation request to help@cudoo.com from the license email address. If you bought Cudoo from our resellers, please ask them to refund.
How do I find a course?
If you are browsing courses, use the search to find what you are looking for.
What old do you need to be to take a course at Cudoo?
Cudoo offers courses for all age groups, but you need to be over the age of 13 to use our website and mobile apps.
Can I learn anytime with Cudoo?
Yes! Cudoo’s courses are 100% self-paced which means you can learn anytime, anyplace at your convenience. You will also have access to your courses forever so you can go back to them anytime you need.
I purchased a coupon code for Cudoo.com. How do I start learning?
To start learning with Cudoo, you need to redeem and activate your coupon/voucher code. To activate your code, click on the following link and follow the instructions to set up your account: https://cudoo.com/redeem
How do I use cudoo once I have paid?
Once you have created your account and paid, you will receive a welcome email. Go to cudoo.com and click login in the top menu bar or use this link http://cudoo.com/login. When you sign in, this will take you straight to your dashboard and your courses, so you can immediately start learning.
How do I find a course/get back to a course I have started?
To search for a new course or if you are in the middle of a course and want to continue, click on My Dashboard in the top menu bar. Then use the search on the left.
Does Cudoo issue certificates?
Yes! For each course you complete, you will get a cudoo certificate to download or print.
How do I download my certificate?
Go to ‘My Courses’. Once you have completed the course and it shows 100%, go inside the course and click on the “print your certificate” button. Your certificate will show your first name and your last name as specified under your profile settings.
Subscription and Billing
Can I cancel at any time?
Cudoo subscriptions renew automatically. But, of course you can cancel your account any time. Visit your account page, click “View” and then “Cancel.”
What payment methods do you accept?
Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay. It takes just a couple of minutes to set up an account and you can use any major Credit or Debit cards for payments. Cudoo does not collect or store your credit/debit card details.
Technical Questions
How do I report a bug or an issue with the website?
Email us at help@cudoo.com.
How do I report an issue with a course?
Email us at help@cudoo.com or click here.
How do I change my email address?
Easy. Go to My Courses and click on View / Edit My details in the top right hand corner. Change your email address and then click on Update Profile.
How do I change my password?
Easy. Go to My Courses and click on View/Edit Profile in the top right-hand corner. Change your password and then click on Update Profile.
Help. I can’t access my account or reset my password.
Send us a message at help@cudoo.com or click here. We will respond within 24 hours.
Our Cause
What is the Free-for-Life initiative?
Every course that’s purchased enables us to offer charities, nonprofits, and libraries worldwide with free access to our online courses. Our ‘Free-for-Life’ courses are available to employees, volunteers and the people dependent on these institutions.
How do you make a difference?
Education is the solution to ending the cycle of poverty. Our learners play an essential role in achieving and maintaining this mission. We are also continuously partnering with charitable organizations around the globe, to ensure that the learning resources are given to people who need them.
How can I suggest a charitable organization?
We are continuously partnering with charitable organizations, nonprofits, and libraries around the world, to ensure that the learning resources are given to people who need them. If you know a charity or a nonprofit that could benefit from our learning resources, feel free to contact us.
General Questions
What is a CEU?
Continuing Education Units or CEUs are courses that are specifically designed for professionals to continue learning about their trade and stay informed on new updates within their industry.
These courses are intensive and usually need to be taken annually in order to really stay up to date, depending on the guidelines in your state and industry. For many licensed professions, proof of CEU credits is required to renew your license.
Find more information on CEUs on Cudoo’s Blog.
Can a Cudoo course be taken as a Continuing Education Unit?
Yes! Select courses are available to be taken as CEUs. Check out our courses and speak with your employer about taking one of our courses to fulfill your credits.
How do I get my credits after taking a CEU course?
Should your employer accept our course as a CEU credit, you can request a copy of your CEU transcript for a small fee. Contact us to request a copy of your CEU transcript.
As with all of our courses, you will receive a certificate of completion upon finishing, to show your employer or share on your social media pages.
What is Microlearning?
Microlearning is a way of learning in short, very specific bursts through a variety of devices. The “bite sized” snacks (Micros) make sure you can absorb information quickly and efficiently, and can recall that information.
What is Nanolearning?
At Cudoo, we use the term Nanolearning for what sits underneath Microlearning, building the bites or micros.
Think of nanotechnology. That’s exactly how we see online learning: atoms or tiny particles of info coming together to create something of relevance.
Nanolearning goes one step further than Microlearning, to ensure that the tiny parts that make up the “bite” make it tasty and easy to swallow.
What is Cudoo’s blog about?
This is a great way to get extra learning tips and find out what’s new at Cudoo. Every week, we will also email new releases now available for you and learning treats.
What is CEFR?
Cudoo language courses are developed based on scientific research, designed to meet CEFR (Common European Framework of Reference for Languages) language proficiency standards set by the Council of Europe. This means you can map your progress to international proficiency levels.
How do I find out my CEFR level?
If you are unsure of your language level you can take a free online language test. Once you complete the test, you will receive your results instantly by email.