Frequently Asked Questions

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Do you offer a Free Trial?

We do not offer a free trial. However, we do offer a 30-day money back guarantee.

Can I cancel at any time?

Cudoo subscriptions renew automatically. But, of course you can cancel your account any time. Visit your account page, click “View” and then “Cancel.”

If I sign up, do I gain access to everything?

Yes! Our library has over 800 training courses, categorized by Languages and Professional Development Skills.

What payment methods do you accept?

Our subscriptions are processed by PayPal or Stripe. It takes just a couple of minutes to set up an account and you can use any major Credit or Debit cards for payments. Cudoo does not collect or store your credit/debit card details.

What is the difference between the monthly and annual subscription?

The annual plan is just $21 per month for 12 months, pre-paid up front for $250. The monthly plan is paid monthly at just $25 per month.

Can I pay for just one month?

Absolutely. The monthly cudoo subscription renews automatically to make it easier for you. But, of course you can cancel at any point. Visit your account settings page click “View” and then “Cancel.”

How do I use my promo / coupon code?

If you have a voucher or a coupon code for cudoo, you can add this at the cart stage to get your discount when you are paying. Simply enter your coupon or voucher code and then click on ‘Apply Coupon’, for the discount to be reflected on the cart.

Is the TESOL Online course included in the subscription?

Our self-study TESOL product is available as a premium add-on and costs $240. You can buy this as a standalone or add on to your subscription.

Does cudoo give certificates?

Yes! For each course you complete, you will get a cudoo certificate to download or print. Certificates are available to download as part of our subscription plan.

How do I get my certificate?

Go to My Courses. Once you have completed the course and it shows 100%, go inside the course and click on “Print your certificate” button. Your certificate will show your First Name and your Last Name as specified under your profile settings.

How do I use cudoo once I have paid?

Once you have created your account and paid, you will receive a welcome email. Go to and click login in the top menu bar or use this link When you sign in, this will take you straight to your dashboard and your courses, so you can immediately start learning.

How do I find a course?

If you are browsing courses, use the search to find what you are looking for.

How do I find a course/get back to a course I have started?

To search for a new course or if you are in the middle of a course and want to continue, click on My Dashboard in the top menu bar. Then use the search on the left.

What are Premium products?

These are really exciting pay as you go products for technical industry skills, such as TESOL (Teaching English to Speakers of Other Languages) and First Aid. You can pay for a speciality product by itself of add it your subscription in the cart when you subscribe.

We don’t include them in the subscription so they are specific skills based on specific industries or technical skills.

What is Microlearning?

Microlearning is a way of learning in short, very specific bursts through a variety of devices. The “bite sized” snacks (Micros) make sure you can absorb information quickly and efficiently, and can recall that information.

What is Nanolearning?

At, we use the term Nanolearning for what sits underneath Microlearning, building the bites or micros.

Think of nanotechnology. That’s exactly how we see online learning: atoms or tiny particles of info coming together to create something of relevance.

Nanolearning goes one step further than Microlearning, to ensure that the tiny parts that make up the “bite” make it tasty and easy to swallow.

What is the cudoo blog?

This is a great way to get extra learning tips and find out what’s new at cudoo. Every week, we will also email new releases now available for you and learning treats.

What are CEFR levels?

All cudoo language courses are developed based on scientific research, designed to meet CEFR (Common European Framework of Reference for Languages) language proficiency standards set by the Council of Europe. This means you can map your progress to international proficiency levels.

How do I report a bug?

Email us at or chat online with us.

How do I report an issue with a course?

Email us at, click here or chat online with us.

How do I change my email address?

Easy. Go to My Courses and click on View / Edit My details in the top right hand corner. Change your email address and then click on Update Profile.

How do I reset my password?

Easy. Go to My Courses and click on View / Edit My details in the top right hand corner. Change your password and then click on Update Profile.

Help. I can’t access my account or reset my password.

Send us a message at or click here. We will respond within 24 hours.