Hospitality Chinese Mandarin

05 Dec Chinese Mandarin Online Course (Hospitality) – Level 1



Learn Chinese Mandarin and develop “Guanxi”, ensuring you are first choice for Chinese hotel guests.

Trust in China is predominantly built on personal relationships – “Guanxi”. Instead of trusting online hotel reviews written by strangers, IHG Research indicated that 52% said they rely on the Word of Mouth of family and friends.Unsatisfying service for one customer can lead to losing potential business.  While 37.41% prefer travelling in groups of 2-5, large family trips are very common, with family bookings looking for up to 20 hotel rooms for up to 2 weeks.

54% of Chinese travellers in the survey stated that lack of Mandarin-speaking staff and information in Mandarin was the top-marked area for improvement.

Learn Chinese Mandarin and develop “Guanxi”, ensuring you are first choice for Chinese hotel guests.

With our Chinese Hospitality Microlearning Course, you can:

  • Greet and welcome your hotel guests in Chinese
  • Introduce yourself and others
  • Use simple phrases for check in and check out
  • Ask for phone number and contact details
  • Talk about countries and where guests are from
  • Understand simple requests e.g. taxi, please
  • Use numbers 1-20 and colors
  • Talk about directions and locations
  • Talk about hiring a car
  • Simple recommendations
  • Tell the time
Take this Course