Learn exactly what drives a customer to make a purchase, and how to harness the shopper’s senses in such a way that they feel inclined to buy a product.
Get introduced to legislation and best practice surrounding key issues relating to wages and benefits including the National Minimum Wage, pensions, benefits and childcare allowances.
Gain a comprehensive guide to win-win negotiations for conflict resolution by teaching techniques to remain calm and collected, having the right timing and performing a holistic conflict analysis incorporating occupational therapy.