Gain a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure.
Learn what a worker is entitled to receive in terms of paid and unpaid leave, and how their employment rights are subject to protection while they are away from the workplace.
Achieve a comprehensive insight into every aspect of the PCI DSS, including the history and background as well as the current legal requirements and consequences of non-compliance.