Customer Service Course Online
Enhance your skills as a leader in a customer service environment, creating engaged employees and satisfied customers
$12.99
Course Description
This course may be eligible for CEUs*
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:
- Demonstrate a customer service approach
- Understand how your own behavior affects the behavior of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
Course Content
LessonsStatus
1
Session One: Course Overview
2
Session Two: What is Customer Service?
3
Session Three: Who Are Your Customers?
4
Session Four: Meeting Expectations
5
Session Five: Pre-Assignment Review
6
Session Six: Setting Goals
7
Session Seven: The Second Critical Element – Defined in Your Organization
8
Session Eight: The Third Critical Element – Given Life by the Employees
9
Session Nine: Communication Skills
10
Session Ten: Telephone Techniques
11
Session Eleven: Dealing With Difficult Customers
12
Session Twelve: Dealing With Challenges Assertively
13
Session Thirteen: Dealing With Difficult People
14
Session Fourteen: The Fourth Critical Element – Be a Problem Solver
15
Session Fifteen: Seven Steps to Customer Problem Solving
16
Session Sixteen: The Fifth Critical Element – Measure It
17
Session Seventeen: The Sixth Critical Element – Reinforce It.
18
Session Eighteen: Dealing With Stress
Frequently Asked Questions
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When will I receive my certificate?
Once you have completed your course you can immediately log in to your account and download/print your certificate.
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How long is my certificate valid for?
Your certificate has lifetime validity. It does not expire.
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How can I pay?
Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
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Is my payment secure?
Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
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How do I use Cudoo once I have paid?
Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
Example Certificate
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