Learn Japanese Online (Hospitality) – Level 1
Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests
$12.99
Course Description
This course may be eligible for CEUs*
Learn Japanese, and embrace “Omotenashi” (to welcome guests wholeheartedly) for your Japanese hotel guests
“To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.
Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.
Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!
Course Content
Introduction
Greetings of the Day
How are you?
More Greetings
May I…?
My name is…
Please and thank you
I don’t understand
Yes / No
Countries
Countries Part 2
Countries Part 3
Numbers 0-10
Numbers 11-20
Where are you from?
The Hotel Part 1 Check-In
The Hotel Part 2 Rooms
The Hotel Part 3 Questions
The Hotel Part 4 More Questions
The Hotel Part 5 Checkout
The Hotel Part 6 Checkout
What is the telephone number?
Give your contact details
Where do you live?
Colours
Drinks
What would you like to drink?
What do you do?
Time Part 1 O’clock
Time Part 2 Quarter past/to and half past
Time Part 3 Past and to
What time is it?
What time + verb?
Where is…?
Directions
Yes/No Questions with do
Taxi, please
At the beach
Recommendations
On holiday
Business Travel
What’s the matter?
Where can I…?
Hiring a car
Frequently Asked Questions
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Example Lesson
Example Certificate
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