Identifying and Exceeding Customer Expectations Certificate

This course may be eligible for CEUs*

Identifying and Exceeding Customer Needs

Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there, your business will need to stand out, if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers, so that you can do just that.

The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.

You will Learn:

• How to identify your unique selling point (USP) and how this ties in with customer needs
• How to identify who your customers are
• Different ways of identifying and exceeding customer needs
• The importance of identifying and exceeding customer needs

Benefits of Taking this Course:

• Your knowledge will allow you to correctly identify and present products and services that meet your customers’ needs
• You will be equipped to build stronger relationships with customers
• You will learn how to retain existing customers and attract new ones
• Your skills will help bring in loyal customers that purchase from you more frequently

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate