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If the agents are offline and If you still need any support, please choose from the frequently asked questions below. Alternatively, you can click on “I have another question…” and submit your question.
- I bought a Coupon/Voucher code for Cudoo somewhere else, and I don’t know where to enter it.
- I need to reset my password. I signed up today but didn't write down my password.
- I already redeemed my code for ASL, but now the website is asking me to pay?
- Is my payment secure?
- How do I use Cudoo once I have paid?
- How do I get a refund?
If you are not happy with your course, we can issue a full refund as long as it is within 14 days of purchase. No questions asked.
If you purchased directly on Cudoo.com
To request a refund for purchases made on Cudoo.com, use the form below or send us an email to support@cudoo.com.
If you purchased a Coupon or a Voucher code
If you purchased a coupon/code through a third-party website or service which is outside of Cudoo.com (Stackcommerce, Groupon, Mashable, etc.) then a different refund policy applies, which is specific to that third-party website or service. In most cases, unredeemed licenses can be returned for store credit within 30 days of purchase. Once your licence is redeemed, all sales are final. If you have any further questions, please refer to the third-party store's terms and conditions.
- I accidentally hit 'mark complete' button on my ASL course. What happens now? How can I reset that without loosing my progress?
- Something is wrong with the video / Video is not playing / Video controls don't work
- Can two people use the same account?
- Is there a specific time frame for completion in order to receive certification?
- I have a Cudoo Pro subscription, but there are some courses in the library which are paid.
- I want to report an issue/problem with the course content.
We depend on the feedback from our users to continue to help improve our platform and make the world a better place through learning.
Please use the form below to let us know about a course issue, and our support team will look into it as a matter of priority.
Please include a screenshot where you are experiencing the problem as it will greatly help our team in troubleshooting the issue.
Please use the form below, and our team will get back to you as soon as possible.