COURSE DESCRIPTION
This course may be eligible for CEUs*
Learn Retail German, and say ‘hallo’ to your German customers and clients
“Professionalität” (Professionalism) is very important to the German retail guest. Punctuality, efficiency and good organization implies good service.
Germans like to analyse and review information in detail before coming to a decision. Make sure you have plenty of facts and information to answer quickly and efficiently, and help the sales process. Be patient, and don’t try to rush your clients, as they may feel that you are being overly aggressive and walk away.
Being late for even a few minutes indicates bad time management, a lack of manners and is highly disrespectful. So if you say you are going to find out if you have something in your store, make sure you do and get back to them quickly!
Course Content
You may not realize that you already know a little German
Greetings of the Day
How are you?
More Greetings
Contact details
Please and thank you
I don’t understand
Yes / No
Clothes Part 1
Clothes Part 2 Accessories
Shopping for Clothes Part 3
Sales Part 1
Sales Part 2
Adjectives Part 1
Adjectives Part 2
In the shop
Where is/are the…?
Shopping for products Part 1
Shopping for products Part 2
Shopping for products Part 3
How much is this?
Payment
Customer Service
Shopping for Food Part 1
Shopping for Food Part 2
Shopping for Food Part 3
Useful Places
Countries
Countries Part 2
Countries Part 3
Numbers 0-10
Numbers 11-20
Where are you from?
What is the telephone number?
Give your contact details
Where do you live?
Colours
What would you like to drink?
Time Part 1 O’clock
Time Part 2 Quarter past/to and half past
Time Part 3 Past and to
What time is it?
Where is…?
Directions
Stationary
Taxi, please
Marketing
Recommendations
Small Talk
Business Small Talk
What’s the matter?
Where can I…?
Days of the Week
Welcoming the Customer
Describing the product Part 1
Describing the product Part 2
FREQUENTLY ASKED QUESTIONS
EXAMPLE LESSON
EXAMPLE CERTIFICATE
FIND OUT ABOUT OUR USERS’ EXPERIENCES
1,867 Reviews For Learn German Online (Retail) - Level 1
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Course features:
- 56 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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