COURSE DESCRIPTION
This course may be eligible for CEUs*
Learn Hospitality Italian and welcome your Italian guest in ‘la bella lingua’
“Courtesy is a quality that is very much appreciated in Italy, so ensure your conduct towards your Italian hotel guests is always polished. Punctuality is not a priority for Italians. Be patient and be prepared for some delay when you welcome or expect guests. In particular, do not take a small delay as a sign of lack of respect.
Italians are extremely expressive communicators. They tend to be wordy, eloquent, emotional, and demonstrative, so do not be surprised if you are interrupted while speaking. In Italy, it is very common for everyone to speak at once and at a higher volume than you may be used to!
Since Italy is considered to be one of the fashion capitals of Europe, you need to try and find the right balance between an elegant and conservative style. Appearances matter in Italy; the way you dress can indicate your social status, your family’s background, and your education level, so make sure your first impression is the right one.”
Course Content
Lessons
You already know a little Italian
Greetings of the day
How are you?
More Greetings
May I…?
My Name Is
Please and thank you
I don’t understand
Yes / No
Countries
Countries Part 2
Countries Part 3
Numbers 0-10
Numbers 11-20
Where are you from?
The Hotel Part 1 Check-In
The Hotel Part 2 Rooms
The Hotel Part 3 Questions
The Hotel Part 4 More Questions
The Hotel Part 5 Checkout
The Hotel Part 6 Checkout
What is the telephone number?
Give your contact details
Where do you live?
Colours
Drinks
What would you like to drink?
To work
Time Part 1 O’clock
Time Part 2 Quarter past/to and half past
Time Part 3 Past and to
What time is it?
What time + verb?
Where is…?
Directions
Yes/No Questions with do
Taxi, please
At the beach
Recommendations
On holiday
Business Travel
What’s the matter?
Where can I…?
Hiring a car
FREQUENTLY ASKED QUESTIONS
EXAMPLE LESSON
EXAMPLE CERTIFICATE
FIND OUT ABOUT OUR USERS’ EXPERIENCES
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Course features:
- 44 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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