COURSE DESCRIPTION
This course may be eligible for CEUs*
Learn Retail Italian and welcome your Italian customer in ‘la bella lingua’
Courtesy is a quality that is very much appreciated in Italy, so ensure your conduct towards your Italian customers and clients is always polished.
Speed of purchase is not a priority for Italians. Be patient and be prepared for some delay when you are dealing with Italian customers; it’s all part of the sales process!
Italians are extremely expressive communicators. They tend to be wordy, eloquent, emotional, and demonstrative, so do not be surprised if you are interrupted while speaking. In Italy, it is very common for everyone to speak at once and at a higher volume than you may be used to!
Since Italy is considered to be one of the fashion capitals of Europe, you need to try and find the right balance between an elegant and conservative style. Appearances matter in Italy; the way you dress can indicate your social status, your family’s background, and your education level, so make sure your first impression is the right one.
Course Content
Lessons
You may not realize that you already know a little Italian
Greetings of the Day
How are you?
More Greetings
Contact details
Please and thank you
I don’t understand
Yes / No
Clothes Part 1
Clothes Part 2 Accessories
Shopping for Clothes Part 3
Sales Part 1
Sales Part 2
Adjectives Part 1
Adjectives Part 2
In the shop
Where is/are the…?
Shopping for products Part 1
Shopping for products Part 2
Shopping for products Part 3
How much is this?
Payment
Customer Service
Shopping for Food Part 1
Shopping for Food Part 2
Shopping for Food Part 3
Useful Places
Countries
Countries Part 2
Countries Part 3
Numbers 0-10
Numbers 11-20
Where are you from?
What is the telephone number?
Give your contact details
Where do you live?
Colours
What would you like to drink?
Time Part 1 O’clock
Time Part 2 Quarter past/to and half past
Time Part 3 Past and to
What time is it?
Where is…?
Directions
Stationary
Taxi, please
Marketing
Recommendations
Small Talk
Business Small Talk
What’s the matter?
Where can I…?
Days of the Week
Welcoming the Customer
Describing the product Part 1
Describing the product Part 2
FREQUENTLY ASKED QUESTIONS
EXAMPLE LESSON
EXAMPLE CERTIFICATE
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Course features:
- 56 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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