COURSE DESCRIPTION
This course may be eligible for CEUs*
To really be able to welcome your Japanese guests, you need to have a good understanding of Japanese-style service, “Omotenashi”. “Omotenashi” means “to welcome guests wholeheartedly.” It comes from the verb “motenasu” which means “to make welcome” or “to entertain”.
Bringing customer service to a whole new level of perfection, “Omotenashi” equals a commitment for service excellence that can be felt the moment you walk through the door. With anticipating customer needs at the heart of the concept, this phenomenon is often perceived by outsiders as transforming mundane tasks into an elaborate welcoming ritual.
Customer service in Japan is a highly developed art form, and it is not surprising to know that the same level of service would be expected whilst abroad. Learning some key words in Japanese will set you up on the road to “Omotenashi”!
Course Content
Lessons
You may not realize that you already know a little Japanese
Greetings of the Day
How are you?
More Greetings
Contact details
Please and thank you
I don’t understand
Yes / No
Clothes Part 1
Clothes Part 2 Accessories
Shopping for Clothes Part 3
Sales Part 1
Sales Part 2
Adjectives Part 1
Adjectives Part 2
In the shop
Where is/are the…?
Shopping for products Part 1
Shopping for products Part 2
Shopping for products Part 3
How much is this?
Payment
Customer Service
Shopping for Food Part 1
Shopping for Food Part 2
Shopping for Food Part 3
Useful Places
Countries
Countries Part 2
Countries Part 3
Numbers 0-10
Numbers 11-20
Where are you from?
What is the telephone number?
Give your contact details
Where do you live?
Colours
What would you like to drink?
Time Part 1 O’clock
Time Part 2 Quarter past/to and half past
Time Part 3 Past and to
What time is it?
Where is…?
Directions
Stationary
Taxi, please
Marketing
Recommendations
Small Talk
Business Small Talk
What’s the matter?
Where can I…?
Days of the week
FREQUENTLY ASKED QUESTIONS
EXAMPLE LESSON
EXAMPLE CERTIFICATE
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Course features:
- 53 - hours
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