COURSE DESCRIPTION
This course may be eligible for CEUs*
Learn Retail English, and welcome customers from 65 countries and territories that have English as their first language.
Learning English is the perfect way to welcome a whole host of customers from all over the world from English speaking countries, such as the U.K., the U.S., Ireland, Canada, Australia and New Zealand to name just a few!
The thing to bear in mind is that although they all may speak the same language, their cultural expectations may be very different depending on where they are from! For example, the people of the UK value their privacy highly. Although they may appear to be very open in public, they do not normally criticise or openly complain in public. On the other hand, guests from the U.S. will will begin to speak with strangers as they stand in a queue etc. so don’t be surprised if they are informal to the point of being very direct.
So learn the language and then learn the cultural ropes as you go!
Course Content
Lessons
1. Greetings of the Day
2. How are you?
3. More Greetings
4. Contact details
5. Please and thank you
6. I don’t understand
7. Yes / No
8. Clothes Part 1
9. Clothes Part 2 Accessories
10. Shopping for Clothes Part 3
11. Sales Part 1
12. Sales Part 2
13. Adjectives Part 1
14. Adjectives Part 2
15. In the shop
16. Where is/are the…?
17. Shopping for products Part 1
18. Shopping for products Part 2
19. Shopping for products Part 3
20. How much is this?
21. Payment
22. Customer Service
23. Shopping for Food Part 1
24. Shopping for Food Part 2
25. Shopping for Food Part 3
26. Useful Places
27. Countries
28. Countries Part 2
29. Countries Part 3
30. Numbers 0-10
31. Numbers 11-20
32. Where are you from?
33. What is the telephone number?
34. Give your contact details
35. Where do you live?
36. Colours
37. What would you like to drink?
38. Time Part 1 O’clock
39. Time Part 2 Quarter past/to and half past
40. Time Part 3 Past and to
41. What time is it?
42. Where is…?
43. Directions
44. Stationary
45. Taxi, please
46.Marketing
47. Recommendations
48. Small Talk
49. Business Small Talk
50. What’s the matter?
51. Where can I…?
52. Days of the Week
53. Welcoming the Customer
54. Describing the product Part 1
55. Describing the product Part 2
FREQUENTLY ASKED QUESTIONS
EXAMPLE LESSON
EXAMPLE CERTIFICATE
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Course features:
- 55 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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