COURSE DESCRIPTION
This course may be eligible for CEUs*
Listening Skills Certificate
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well.
In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner’s message.
You will Learn:
- The difference between active and passive listening
- Why you need to consider non-verbal communication alongside spoken words, when listening to someone else
- How to remain focused during a conversation
- Why you must take care not to interrupt others
- How to make sure that you have understood what someone else has told you
Benefits of Taking this Course:
- If you work in a customer-focused job, this course will help you listen to customers and resolve their problems
- By improving your listening skills, you will improve your relationships with your colleagues
- If you are responsible for managing a team, this course will help you identify your team members’ issues and, consequently, help them overcome any setbacks
- If your job entails mediation, this course will help you understand everyone’s perspective, when resolving a dispute
- If you work in sales, this course will help you identify a customer’s needs and increase your chances of closing a sale
FREQUENTLY ASKED QUESTIONS
Once you have completed your course you can immediately log in to your account and download/print your certificate.
Your certificate has lifetime validity. It does not expire.
Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
EXAMPLE CERTIFICATE
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Course features:
- 1 - hour
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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