Telephone Etiquette

Make sure your calls make your point and achieve your goals

$119.99 $9.99

Hurry, only 4 days left at this price!


The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. Get an insight into effective tips to handle any telephone conversation, whichever way it flows.

Understand how important it is to rock at telephone communication skills. By improving how you communicate on the telephone and enhancing basic communication skills, you will improve on almost every aspect of their career, whether the connection is Skype, teleconference platforms or mobiles.

In this course, teleport your skills to:

  •  Recognize the different aspects of mobile language
  •  Properly handle inbound/outbound calls
  •  Know how to handle angry or rude callers
  •  Learn to receive and send phone messages
  • Wise up on different training techniques

Course Content


Module One: Getting Started


Module Two: Aspects of Phone Etiquette


Module Three: Using Proper Phone Language


Module Four: Eliminate Phone Distractions


Module Five: Inbound Calls


Module Six: Outbound Calls


Module Seven: Handling Rude or Angry Callers


Module Eight: Handling Interoffice Calls


Module Nine: Handling Voicemail Messages


Module Ten: Methods of Training Employees


Module Eleven: Correcting Poor Telephone Etiquette


Module Twelve: Wrapping Up

$119.99 $9.99

30-Day Money-Back Guarantee

Course features:

12 Modules

Full Lifetime Access

Available on Web and Mobile

Certificate of completion

(5 ratings)

1049 Enrolled

Share this course:

Looking to train 5 or more people?

Get your team access to Cudoo's library of over 800 courses.

Try Cudoo Enterprise

1. YOU enroll and complete an online course

2. WE help someone get access to learning

3. TOGETHER, we provide new skills to the world

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
Learn More