Online Small Business Communication Skills course - Get a Certificate

Communication Skills for Small Business Owners

Get to know and reinforce the essential components of written communication that will connect you with existing and potential customers

$12.99

$77.94 $12.99 one-time payment

(1,867 ratings) 8,589 students
866 711-9111
(9.00 AM To 6 PM EST)

Course Description

This course may be eligible for CEUs*

Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. This will help you know how to:

  • Define the essential pieces of communication
  • Customize these essential pieces for their company
  • Identify the processes and plans needed for clear communications
  • Develop, maintain, and evolve effective content for their communications

Course Content

LessonsStatus
1

Session One: Course Overview

2

Session Two: Key Communication Components

3

Session Three: The Building Blocks

4

Session Four: Your Communications Plan

5

Session Five: The Five C’s of a Successful Message

6

Session Six: Communication Strategies

7

Session Seven: Sharing Information Through Media Releases

8

Session Eight: Communicating Online

9

Session Nine: Using Stories to Communicate

10

Session Ten: Polishers and Time Savers

11

Session Eleven: Enhancing Your Results

12

Session Twelve: Maintaining Your Message in Crisis

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$12.99

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Course features:

10 hours

Full Lifetime Access

Certificate of completion

1931 Enrolled

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