Caring for Your Customers’ Needs Certificate

This course may be eligible for CEUs*

Caring for Your Customers’ Needs Certificate

Customers are satisfied only when a business meets their expectations. Customers typically hope that a company will listen to their opinions and feedback, resolve their queries and provide a range of products that will meet their needs.

However, providing consistent customer service and meeting customer needs is not always straightforward. In this course, you will learn the practical steps you can take that will enable you to work with your customers and build a relationship that will ensure their loyalty to your business.

You Will Learn:

• Why prompt, personalised customer service will help your business stand out from the rest
• Why you need to research your customers’ needs and expectations
• The tools and techniques you can use to discover your customers’ motives and expectations
• How to understand a client’s perspective and solicit their opinions on your products and services
• How to encourage and reward client loyalty

Benefits of Taking This Course:

• If you own or run a business, this course will help you differentiate yourself from your competitors by offering a unique customer experience
• If you work in customer service, this course will help you understand what your customer needs and how to resolve their concerns
• If you work in a marketing or sales role, this course will help you generate more business by ascertaining what your customers need and explaining how your products and services can help them
• If you are responsible for administering focus groups, this course will help you ask useful questions that will guarantee actionable feedback from clients

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate