Customer Relationship Management Course

This course may be eligible for CEUs*

Customer Relationship Management Course

Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Certificate

The Customer Relationship Management Certificate comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

What you will Learn

This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace.

• Learn what CRM is and why it is so important to focus on your customers.
• Identify with the basics of body language and how to use this when dealing with clients.
• Develop your interpersonal skills.
• Learn facts about relationships and loyalty and how these two go hand-in-hand.
• Identify why customer relationship management is so important to the success of your company.
• Learn how to look for customers and what customers expect from your company in terms of service and support.
• Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.
• Learn how to develop a relationship.
• Get some valuable advice about meeting preparation and so much more.

Benefits

Some of the benefits you can expect to enjoy when you take the Customer Relationship Management Certificate include:

• Increase your knowledge on customer relationships.
• Fast track your career in your chosen industry.
• Enjoy the convenience of an industry recognised certification.
• Certificates can be verified online.
• Lifetime access to course material.
• Course available online so you can study at any time of the day or night.
• Complete the course in one day or a few months, there is no set time frame for completing the course.
• The study platform is available on all devices.
• Enjoy information packed and detailed modules.
• Each course is broken down into easy to manage modules to enhance your study experience.
• Affordable pricing
• Start your studying at any time.

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate