Dealing with Difficult People and Situations Certificate

This course may be eligible for CEUs*

Handling Difficult People and Situations

Difficult people cost businesses hundreds of billions of pounds every year. Learning how to deal with difficult people therefore, is not just a necessary business move to protect your bottom line, it presents an untapped opportunity to dramatically increase your revenue. Furthermore, it also offers powerful interpersonal skills that will help you interact with people in all areas of life.

Understanding why people act in a difficult manner and how to resolve the problems they create improves morale, productivity and contributes to a professional work environment. When difficult people create conflicts, it arises from their basic human needs being unfulfilled. Learning how to communicate needs and have them met is the key to dealing with difficult people. This course will show you exactly how.

This course has been designed for employers and employees of businesses who want to face the inevitable challenges that arise between individuals with the best tools and knowledge at their disposal. The course content will teach you all the skills you need to successfully handle difficult people and situations for the best possible outcome.

The knowledge and information contained in this course is accessible and clear. The contents have been informed by scientifically validated research based studies. This course contains deeply insightful information and strategies to deal with difficult people, and exercises, tests and worksheets for you to experiment with and apply what you learn at your own pace.

What you will learn

You will learn how to:

• Understand human needs and their influence on behaviour
• Use communication skills to reduce conflicts in the workplace
• Recognise and minimise disruptive workplace behaviour
• Recognise the factors that promote and hinder productivity
• Recognise the characteristics of difficult people
• Deal with difficult people with effective solutions
• Identify the sources of difficult behaviour
• Identify the most common difficult personality traits and how to deal with them
• Focus on the solution (rather than the problem) to deal with difficult people

The skills and knowledge contained within this course are applicable to any business or organisation and will empower you to confidently deal with the most difficult of situations for the best possible outcomes.

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate