Telephone Customer Services Certificate

This course may be eligible for CEUs*

Telephone Customer Services Certification

A customer’s experience of telephone-based service goes a long way in shaping their opinion of an organisation. Call centre and office staff are the first and often only point of contact, so their telephone manner must be professional and customer-centred.

This course will give you lots of practical strategies that will help you and your team identify customers’ needs and offer them appropriate solutions. You will also learn how and why taking a proactive or pre-emptive approach to customer service will yield better outcomes than merely reacting to complaints or difficulties.

For Whom Is This Course Intended?

• Anyone who is currently employed in a customer service position
• Anyone interested in enhancing their telephone communication abilities, including call center representatives and customer service staff.

Anyone with an internet-connected smartphone, laptop, or tablet can enroll in the telephone customer services certificate whenever and wherever they want.

You Will Learn

• Why telephone-based customer service is so important and the steps you must follow to create a good first impression
• Eleven practical ways to improve your communication skills, understand your customer’s needs and arrive at a mutually satisfactory solution
• The advantages and disadvantages of telephone-based customer service

Benefits of Taking This Course

• You will learn how to engage with customers and help resolve their problems, thereby improving your company’s image and widening your customer base
• If you train or supervise workers who deal with customers over the telephone, this course will give you a framework for imparting practical advice for offering great customer service
• If you are a business owner, this course will help you consider whether telephone-based customer service is the right choice for your business
• The principles of good communication contained in this course are transferable to other situations, such as face-to-face customer service or sales negotiations

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate