How to Handle Social Media Criticism Certificate

This course may be eligible for CEUs*

How to Handle Social Media Criticism

Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company’s social media policy.

This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.

From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.

You Will Learn:

• How to establish a solid social media policy
• How to respond at the correct time and in the correct manner
• The importance of honesty and compensation, in order to keep customers happy
• How to effectively deal with provocation and trolling

Benefits of Taking This Course

• You will improve your brand image and social media reputation
• You will increase your page interactions and customer engagements
• You will improve your product and service offerings through constructive feedback
• You will retain current customers and attract new ones

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate