Call Center Training Course

Dramatically improve your phone skills, in turn increasing sales and customer delight

$89.94 $14.99 one-time payment

4.5 (1,867 ratings) 8,589 students
COURSE DESCRIPTION
This course may be eligible for CEUs*

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help dramatically improve those skills. Improve your phone skills to increase your confidence, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees with reduced turnover will produce happier customers and better retention.

Learn the skills to improve productivity and performance, helping you to produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make you reach your potential, and to keep your skill-set at a high level.

  • Define and understand call center strategies.
  • Identify different types of buying motivations.
  • Create SMART Goals.
  • Familiarize myself with strategies that sharpen effective communication.
  • Use proper phone etiquette.
  • Set benchmarks

Course Content

Lessons

Module One: Getting Started

Module Two: The Basics (I)

Module Three: The Basics (II)

Module Four:Phone Etiquette

Module Five: Tools

Module Six: Speaking Like a Star

Module Seven: Types of Questions

Module Eight: Benchmarking

Module Nine: Goal Setting

Module Ten: Key Steps

Module Eleven: Closing

Module Twelve: Wrapping Up

FREQUENTLY ASKED QUESTIONS

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Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
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Course features:
  • 10 - hours
  • Full Lifetime Access
  • Certificate of completion
  • 8589 Enrolled

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