Contact Center Training Courses

Contact Center Training

$89.94 $14.99 one-time payment

4.5 (1,867 ratings) 8,589 students
COURSE DESCRIPTION
This course may be eligible for CEUs*

A contact center can provide customer support, information technology support, and much more, it does not only relate to sales calls and telemarketing as many people might think. Good customer service can really make the difference between an organization and the key to having a great customer experience using a contact center is in the training. Providing outstanding customer service, increasing employee engagement, optimizing operations are core elements of a good contact center training. Training your staff and giving them the information that is needed to effectively assist your customer base is paramount.

With this course you will discover the basic elements of being an effective manager and an effective employee of a contact center.

This course touches on the role of management on contact center training, cross and peer training, building rapport with customers, listening skills, etiquette, handling difficult calls, how to collect information, evaluating performance and progress.

 

OBJECTIVES

At the end of this course you will be able to:

  • Understand how management can be involved in the training
  • Recognize and optimize peer training
  • Deal with a phone call effectively
  • Build rapport with customers
  • Increase your listening skills
  • Handle with difficult calls
  • Evaluate performance and progress

 

TARGET AUDIENCE

This course is designed for:

  • Contact center managers and supervisors
  • Contact center agents

 

COURSE SPECIFICATIONS 

This course comes with 12 modules consisting of videos, text, case studies and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

 

CERTIFICATE 

A participation certificate will be issued on completion of the course.

Course Content

Lessons

Lesson 1: The Attitude of the Manager

Lesson 2: Peer Training

Lesson 3: Building Rapport

Lesson 4: Learning to Listen

Lesson 5: Etiquette & Customer Service

Lesson 6: Handling Difficult Customers

Lesson 7: Getting the Necessary Information

Lesson 8: Performance Evaluation

Lesson 9: Ongoing Training

Lesson 10: Download Course Curriculum

FREQUENTLY ASKED QUESTIONS

Once you have completed your course you can immediately log in to your account and download/print your certificate.

Your certificate has lifetime validity. It does not expire.

Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.

Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.

Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
EXAMPLE CERTIFICATE
FIND OUT ABOUT OUR USERS’ EXPERIENCES

1,867 Reviews For Contact Center Training Courses

RELATED PRODUCTS
$14.99

One-time payment

14-Day Money-Back Guarantee

Course features:
  • 8 - hours
  • Full Lifetime Access
  • Certificate of completion
  • 8589 Enrolled

Part of Cudoo PRO

Get this course plus an unlimited access to over 800 professional skills and language courses as part of Cudoo PRO for $999.

Discover Cudoo PRO

Book with Confidence

14-Day Money-Back Guarantee

Looking to train 5 or more people?

Get your team access to Cudoo's library of over 1300 courses.

Try Cudoo Enterprise
Do You have a Question ?

Ask any queries or doubts about this course & get responses from Teachers