Customer Service Training For Beginners

Bring customers back again and again, through the 6 critical elements of outstanding customer service

$89.94 $14.99 one-time payment

4.5 (1,867 ratings) 8,589 students
COURSE DESCRIPTION
This course may be eligible for CEUs*

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

This will help you know how to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Course Content

Lessons

Lesson One: Six Critical Elements - Part 1

Lesson Two: Six Critical Elements - Part 2

Lesson Three: Understanding Leadership

Lesson Four: Five Practices of Leadership

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