COURSE DESCRIPTION
This course may be eligible for CEUs*
Although people often think of high-stakes deals and crucial financial agreements when they hear the word negotiation, the truth is that we negotiate all the time: with our clients, suppliers, managers, colleagues and even with our family members. It is therefore important for each one of us to understand the basic principles of negotiations and develop the skills needed for successful negotiating.
This course touches on the basics and the phases of the negotiation process, how to prepare for a negotiation, mutual gain, dealing with difficult issues as well as negotiations in and outside the workplace.
OBJECTIVES
By the end of this course you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Use basic bargaining techniques
- Apply strategies for identifying mutual gain
- Reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
TARGET AUDIENCE
This course is designed for:
- Anyone willing to improve their negotiation skills for professional or personal reasons
- Salespeople
- Business owners, managers and leaders
REQUIREMENTS
None / No previous knowledge is required
COURSE SPECIFICATIONS
This course comes with 12 modules consisting of videos, text, case studies and quizzes.
It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.
CERTIFICATE
A participation certificate will be issued on completion of the course.
Course Content
Lessons
LESSON 1: NEGOTIATION BASICS
LESSON 2: GETTING PREPARED
LESSON 3: LAYING THE GROUNDWORK
LESSON 4: PHASE ONE - EXCHANGING INFORMATION
LESSON 5: PHASE TWO - BARGAINING
LESSON 6: MUTUAL GAIN
LESSON 7: PHASE THREE - CLOSING
LESSON 8: DEALING WITH DIFFICULT ISSUES
LESSON 9: NEGOTIATING OUTSIDE THE BOARDROOM
LESSON 10: NEGOTIATING ON BEHALF OF SOMEONE ELSE
FREQUENTLY ASKED QUESTIONS
EXAMPLE CERTIFICATE
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RELATED PRODUCTS
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Course features:
- 8 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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