Telephone Etiquette Course

Make sure your calls make your point and achieve your goals

$89.94 $14.99 one-time payment

4.5 (1,867 ratings) 8,589 students
COURSE DESCRIPTION
This course may be eligible for CEUs*

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be that special way that you show confidence in challenging situations. With our Telephone Etiquette Online Course, you will learn the dos and don’ts needed to handle any kind of telephone conversation. You will also learn how to train employees using the best training tips and techniques.

By improving how you communicate on the telephone and enhancing basic communication skills, you will be able to provide a high-quality customer experience. This often leads to better relationships with clients/customers, an increase in repeat business and positive word of mouth.

In this course, you will learn how to:
  • Recognize the different aspects of mobile language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Receive and send phone messages
  • Correct poor telephone etiquette

 

Course Content

Lessons

MODULE ONE: GETTING STARTED

MODULE TWO: ASPECTS OF PHONE ETIQUETTE

MODULE THREE: USING PROPER PHONE LANGUAGE

MODULE FOUR: ELIMINATE PHONE DISTRACTIONS

MODULE FIVE: INBOUND CALLS

MODULE SIX: OUTBOUND CALLS

MODULE SEVEN: HANDLING RUDE OR ANGRY CALLERS

MODULE EIGHT: HANDLING INTEROFFICE CALLS

MODULE NINE: HANDLING VOICEMAIL MESSAGES

MODULE TEN: METHODS OF TRAINING EMPLOYEES

MODULE ELEVEN: CORRECTING POOR TELEPHONE ETIQUETTE

MODULE TWELVE: WRAPPING UP

FREQUENTLY ASKED QUESTIONS

Once you have completed your course you can immediately log in to your account and download/print your certificate.

Your certificate has lifetime validity. It does not expire.

Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.

Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.

Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.
EXAMPLE CERTIFICATE
FIND OUT ABOUT OUR USERS’ EXPERIENCES

1,867 Reviews For Telephone Etiquette Course

RELATED PRODUCTS
$14.99

One-time payment

14-Day Money-Back Guarantee

Course features:
  • 10 - hours
  • Full Lifetime Access
  • Certificate of completion
  • 8589 Enrolled

Part of Cudoo PRO

Get this course plus an unlimited access to over 800 professional skills and language courses as part of Cudoo PRO for $999.

Discover Cudoo PRO

Book with Confidence

14-Day Money-Back Guarantee

Looking to train 5 or more people?

Get your team access to Cudoo's library of over 1300 courses.

Try Cudoo Enterprise
Do You have a Question ?

Ask any queries or doubts about this course & get responses from Teachers