Anger Management – Understanding Anger

Learn how to manage anger productively while at the same time communicating with others in a constructive, assertive manner

$99.99

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Description

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This is designed to help give you and your organization that edge. This will help you know how to:

  • Recognize how anger affects your body, your mind, and your behavior.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.

Course Content

LessonsStatus
1

Module One: Getting Started

2

Module Two: Understanding Anger

3

Module Three: Do’s and Don’ts

4

Module Four: Gaining Control

5

Module Five: Separate the People from the Problem

6

Module Six: Working on the Problem

7

Module Seven: Solving the Problem

8

Module Eight: A Personal Plan

9

Module Nine: The Triple A Approach

10

Module Ten: Dealing with Angry People

11

Module Eleven: Pulling It All Together

12

Module Twelve: Wrapping Up

1. YOU enroll and complete an online course

2. WE help someone get access to learning

3. TOGETHER, we provide new skills to the world

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
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