Call Center Training – Sales and Customer Service Training for Call Center Agents

Learn to make the most of your telephone-based work, with top tools for listening and communicating

$99.99 $9.99

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SKU: 667530158df2 Categories: , , Tags: ,
Description

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical course. This will help you teach you know how to:

  • The nuances of body language and verbal skills
  • Aspects of verbal communication such as tone, cadence, and pitch
  • Questioning and listening skills
  • How to deliver bad news and say “no”
  • Effective ways to negotiate
  • The importance of creating and delivering meaningful messages
  • Tools to facilitate their communication
  • The value of personalizing their interactions and developing relationships
  • Vocal techniques that will enhance their speech and communication ability
  • Personalized techniques for managing stress

Course Content

LessonsStatus
1

Session One: Course Overview

2

Session Two: What’s Missing in Telephone Communication?

3

Session Three: Verbal Communication Techniques

4

Session Four: Who are Your Customers?

5

Session Five: To Serve and Delight

6

Session Six: Did You Hear Me?

7

Session Seven: Asking the Right Questions

8

Session Eight: Saying No

9

Session Nine: Sales by Phone

10

Session Ten: Taking Messages

11

Session Eleven: Staying Out of Voice Mail Jail

12

Session Twelve: Closing Down the Voice

13

Session Thirteen: Cold and Warm Calls

14

Session Fourteen: Developing a Script

15

Session Fifteen: Perfecting the Script

16

Session Sixteen: Going Above and Beyond

17

Session Seventeen: Handling Objections

18

Session Eighteen: Closing the Sale

19

Session Nineteen: Feelings

20

Session Twenty: Changes in the Customer

21

Session Twenty-One: Negotiation Techniques

22

Session Twenty-Two: It’s More Than Just a Phase

23

Session Twenty-Three: High Impact Moments

24

Session Twenty-Four: Tips for Challenging Callers

25

Session Twenty-Five: Dealing with Difficult Customers

26

Session Twenty-Six: Phone Tag and Getting the Call Back

27

Session Twenty-Seven: This is My Mentor

28

Session Twenty-Eight: Stress Busting

29

Session Twenty-Nine: News from Within

30

Session Thirty: Wrapping Up

31

Session Thirty-One: Close with Vocals

$99.99 $9.99

30-Day Money-Back Guarantee

Course features:

31 Modules

Full Lifetime Access

Available on Web and Mobile

Certificate of completion

(5 ratings)

928 Enrolled

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