CRM – An Introduction to Customer Relationship Management

Identify who your customers really are and develop a checklist for readiness and success in CRM

$99.99

Description

This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

This course will help you know how to:

  • Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

1. Enroll and Complete an Online Course

2. We give access to Cudoo for someone seeking education

3. Together we have helped someone learn new skills

Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
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