Connecting with Customers Certificate

This course may be eligible for CEUs*

Connecting with Customers

Connecting with customers is one of the most vital elements to the success of any business. You can have the greatest product or service available, but without communicating and connecting effectively with the market, it doesn’t mean much.

This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.

From the structures that need to be in place, to the habits and the skills that need to be entrenched into the culture of the organisation, this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.

You Will Learn

• How to identify your target market (including defining your product and knowing your competition)
• Techniques for effectively engaging customers (including optimising your website and traditional media options)
• To use social media to effectively engage customers
• The science of creating, maintaining and optimising a customer database
• How to ensure that every customer has the best experience through mastering the art of the personal touch

Benefits Of Taking This Course

• You’ll forge stronger relationships (and increase business) with your existing customers.
• You will attract new customers by learning fundamental marketing communication techniques
• Improve your social media reach and influence
• Be in control of your customer database and learn how to effectively make use of it
• Work strategically to communicate to the right market with the right message

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate