COURSE DESCRIPTION
This course may be eligible for CEUs*
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. This will help you know how to:
- Define the essential pieces of communication
- Customize these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
Course Content
Lessons
Session One: Course Overview
Session Two: Key Communication Components
Session Three: The Building Blocks
Session Four: Your Communications Plan
Session Five: The Five C’s of a Successful Message
Session Six: Communication Strategies
Session Seven: Sharing Information Through Media Releases
Session Eight: Communicating Online
Session Nine: Using Stories to Communicate
Session Ten: Polishers and Time Savers
Session Eleven: Enhancing Your Results
Session Twelve: Maintaining Your Message in Crisis
FREQUENTLY ASKED QUESTIONS
EXAMPLE CERTIFICATE
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Course features:
- 10 - hours
- Full Lifetime Access
- Certificate of completion
- 8589 Enrolled
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