Rescuing Difficult Customers Certificate

This course may be eligible for CEUs*

Rescuing Difficult Customers Certificate

Even successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”.

Handling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.

You Will Learn:

• The reasons why a customer may be dissatisfied with a product or service
• How to use your voice to defuse a tense situation, and how remaining calm can improve a customer’s mood
• Why you should never attempt to deny responsibility
• Why you should focus on the customer first, then the problem that has prompted their complaint
• Why you should follow up with a customer after you have solved their problem

Benefits of Taking This Course:

• If you work in customer services, this course will help you deal with difficult customers and, in turn, reduce your stress levels
• If you work in an office, this course will help you handle difficult visitors
• If you work in sales, this course will help you defuse tense or awkward moments that may arise during a sales pitch
• If you work in an occupation whereby you routinely come into contact with the public, such as the emergency services, this course will help you stay calm in challenging situations

Frequently Asked Questions

• When will I receive my certificate?
  Once you have completed your course you can immediately log in to your account and download/print your certificate.
• How long is my certificate valid for?
  Your certificate has lifetime validity. It does not expire.
• How can I pay?
  Our subscriptions are processed by PayPal, Stripe, Apple Pay or Amazon Pay or you can use any Visa, Mastercard or American Express for payments. Cudoo does not collect or store your credit/debit card details.
• Is my payment secure?
  Your payment is totally secure. All payments are processed through a secure HTTPS web page using SSL. Cudoo never collects or stores your credit/debit card or bank details.
• How do I use Cudoo once I have paid?
  Once you have created your account and paid, you will receive a welcome email with a link to your learning platform so you can immediately start learning.

Example Certificate