As a foreigner’s first gateway to the local culture, if you work in a hotel, then you are truly an ambassador of national heritage. Russians are Europe’s fastest growing outbound travel group, so make sure that you know how to greet your guests with a few well-chosen phrases.
36 ways to make them smile coming up…
THE BASICS!
Bear in mind that their culture is all about observing the formalities. The first contact should be formal with a clean-cut appearance. The typical greeting is a firm handshake while maintaining direct eye contact. Respect of authority is important, therefore only use first names when invited to do so.
Learn greetings in Russian to make a great first impression.
FOR THE MORE ADVENTUROUS…
Read on for some more phrases to help you understand your Russian-speaking guests, so you can make them feel at home and provide a “surprising” service that exceeds expectations.
LET’S TAKE IT UP A NOTCH
DON’T STOP THERE…
Check out our Russian online course, guaranteed to make sure you get great service reviews from your Russian-speaking visitors.
Even though international guests should be treated on a case-to-case basis and not solely based on nationality, it eventually comes down to two things – great customer service and the ability to communicate in their native languages.
Andrie Steliou
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