Growing your company might be one of the most consistently difficult undertakings in your day-to-day operations. This fact is especially true for small to mid-sized businesses going through any level of expansion.
Therefore, your human resources team must be ready to deliver the finest hiring and recruitment protocols.
One of your top priorities before beginning any kind of recruitment, selection, or assessment process is to enhance and address any existing HR skills gaps.
The following are our tips related to training programs that could help your HR team work more efficiently and boost recruitment as a result.
Creating the Perfect Job Posting
A well-written job ad is more than just an accurate description of your company and the responsibilities of the advertised role. Job ads should give the perfect insight into your company’s values, tone of voice, and the advantages new recruits would get if selected for the role.
Poorly written or badly marketed job ads significantly affect your recruitment success rates. Therefore, your HR staff must be properly trained in writing and marketing job ads and managing applications responsibly through your recruitment CRM software.
This type of professional training is important so that your HR personnel are not only effective in attracting the right kinds of applicants through job postings, but also portray your company in a distinguishable light.
Additionally, recruiters handling the job marketing process should go through training in basic communications and copywriting suitable for writing an appealing job ad in your particular field, and at your particular company.
Conducting Great Interviews
Conducting great interviews is a skill that not many recruiters end up perfecting while studying for their HR certificate, but one that is crucial if you want top talent to choose your company over others they’ve applied to.
That is why your HR staff, especially new recruits, should go through at least one training course devoted primarily to the art of conducting job interviews.
Have your top performing recruiter hold the employee training program for new staff. This way, you can work with them to create a set of instructions or a cheat sheet summarizing the entire interview process that new HR team members could refer to when interviewing candidates.
For example, it is universally acknowledged that HR personnel must be able to read between the lines while interviewing candidates. Have your best recruiters show them how to achieve this skill through simulations and tutorials and have them point out areas for improvement.
Remember, mentorship increases employee retention; if your HR personnel feels they are continuously working on bettering their skills in such an important area of their work, they will feel more motivated to stay on board and use those acquired skills for the benefit of your company.
Soft Skill Training
The fundamental building blocks for HR work are soft skills.
Effective communication and active listening skills enable recruiters to pose appropriate questions, carefully study the candidates’ replies, and accurately assess their abilities.
At the same time, recruiters need to keep their own body language in check, display a good dose of empathy, and have a consistently optimistic demeanor—even if they know that the candidate they’re speaking to is not the right fit.
This phenomenon is because there are a myriad of elements that contribute to a company’s good standing; an enjoyable and humane recruitment process is definitely one of them. Unsuccessful candidates are then able to reflect on the selection process without any hard feelings, and even form a positive association with your company as a result.
An HR training program dedicated to improving soft skills might cover elements such as how to remain professional while also authentic and friendly, being empathic in order to connect with candidates (even if your recruiter’s instinct tells them that the person they’re talking to spends most of the year job hopping) and the ability to see past a candidate’s potential interview anxiety and defuse any tension that might get in the way of their best performance.
Soft skills require lots of real-life social contact and practical application, which is what makes their development arguably more difficult. However, your HR staff can develop their interpersonal skills through group projects, simulated events, or even by observing real interviews (if they’re just starting out at your company).
These skills take time to perfect, especially if there’s a particular attitude and tone of voice you want your HR team to maintain. With the appropriate amount of training, however, your HR department will run like a well-oiled machine.
Managing Team Relationships
Your HR department should ideally be the glue of your company; it should have a deep understanding of your company’s organizational behavior in order to keep all of its different teams happy and performing at their best, while also acknowledging what might be done better to enhance employee satisfaction.
Your HR personnel also need to guarantee that everyone in your company is on the same page, especially when it comes to rules and internal standards. You should present a strong, united front to the outside world.
Managing team relationships and fostering collaboration between teams is crucial to achieving these objectives. That is why your new HR recruits should go through at least one training course on these subjects in order to be able to drive this sentiment further.
Job candidates should be aware that one of the benefits of working for you is a great support system. Put this in your job ads, and you’ll see way more valuable candidates apply.
Takeaway
If you’re thinking about which training programs to include in your HR department’s yearly professional development deliverables in order to boost recruitment rates, the above suggestions will help with your decision.
Take the time to teach your new recruiters about the whole hiring process at your company if you don’t want any pauses in your recruitment cycle. Tending to this now will save you tons of time later on.
Establish and communicate the basic corporate principles, as well as the employment strategy and overall recruitment plan. Remember to always listen to what your employees are saying so that you can adjust the learning plan accordingly.
Good luck with your HR training!
Jack Griffiths
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